Cutkind
Support
Help with previews, credits, codes and privacy in Cutkind: Hairstyle Try On.
Contact
Email info@aqualley.net. The easiest way is Settings › Report a bug in Cutkind, which fills in your User ID, app version and device. Please describe what happened; we will not ask for your photos.
Which photo works
One person facing the camera, with the hair and hairline visible and no hat. Cutkind keeps the whole photo and only asks for another one if it is too small (under 512 pixels on the short side), too stretched or cannot be opened.
A preview failed
If a preview fails for a technical reason, Cutkind returns what it used once our server has confirmed the failure: 100 credits from a pack, your free preview or your free redo. While that is being checked, the app says so and keeps checking. If something you paid for did not come back, email us with your User ID from Settings.
The cut does not look right
AI previews vary and are for inspiration, not a guaranteed result. Each paid preview can be redone once at no cost from its result screen. A clear, evenly lit photo with your whole hairline in view works best. If a preview looks wrong or offensive, use Report on the result.
Credits, restore and codes
A pack of 600 credits buys 6 previews (100 credits each). It is a one-time purchase and nothing renews. To restore a pack the store still reports, open Settings › Restore purchases; credits you have already used cannot be restored. To use an offer code, open Settings › Redeem code; the credits appear once our server has confirmed the code. Purchases are made through the App Store or Google Play, which handle payments and refund requests.
Your photos and results
You can read or withdraw your agreement to send photos to our third-party AI providers in Settings › Photo processing. Settings › Delete my photos and results deletes them from your phone and asks our server to delete its copies; the app shows whether that has finished.