Pawbop
Privacy Policy
How Pawbop handles your pet photos, videos, purchases and optional analytics.
Your pet photos and lines
To make a video, Pawbop sends the pet photo you choose, as a smaller copy, and for a talking video the line you pick or type, through aqualley’s AI gateway, which runs on Amazon Web Services in the United States, to the third-party AI providers we work with, which run the video and voice models. The photo is used to check that it shows a pet, to make the video you asked for and, as explained below, to review and improve what Pawbop makes. Pawbop asks for your agreement before your first photo is sent; without it nothing is uploaded, and you can withdraw it at any time in Settings › AI photo processing. Photos where a person’s face shows are refused.
How long we keep your photos and videos
- Our private copies: aqualley’s gateway keeps a private copy of each photo you send and of each video and image made from it, linked to your anonymous app user ID, for 60 days, then deletes them automatically. We use these copies only to review what Pawbop’s templates make and to improve their quality. We do not sell them, share them with anyone else or use them for advertising.
- Deleting them sooner: email us the User ID shown in Pawbop Settings and we delete these copies, with the other records linked to it, within 30 days (see Delete your data).
- The AI providers’ copies: the providers handle the photo, the line and the generated video to make your video, under their own terms and privacy policies.
Your videos
Finished videos are downloaded to your phone and kept in Pawbop’s library until you delete them. Pawbop shows the system photo picker (on iPhone the iOS photo picker, on Android the Android photo picker) and reads only the photo you pick; on iPhone it asks for permission to add videos to Photos when you save one. When you save or share a video, the destination you choose, such as Photos or another app, handles it under its own privacy practices. If you use iCloud, Google backup or another backup service, your Pawbop library may be included according to that service’s settings.
Your video balance
To keep weekly videos, pack videos, free redos and the one free preview per device fair, aqualley’s gateway records each video you start: a job identifier, the template, which of your videos it used and whether it succeeded. These records are linked to your anonymous app user ID and to the identifiers of your App Store or Google Play purchases, which the gateway reads from RevenueCat, so that reinstalling the app does not change your balance. Video records are kept for up to 60 days; the count of videos used from each purchase is kept while that purchase can be used. The app proves to our server that it is the genuine Pawbop app with Apple’s App Attest, and Apple’s DeviceCheck lets us remember whether this iPhone has used its free preview; Apple stores that for us and does not give us a device identifier. On Android, the app proves that it is the genuine Pawbop app from Google Play with Google’s Play Integrity, and to remember whether this phone has used its free preview, the gateway stores a one-way hash of the Android ID that Android gives Pawbop on this phone, never the ID itself. None of this is used for advertising.
Reporting a video
If a video looks wrong or offensive, you can report it in Pawbop. The report sends your reason, a note if you write one, the video’s job identifiers and template and, when the app still has it, the video’s link, with your anonymous app user ID, to aqualley’s gateway. We use reports to review what the templates make and fix them, and keep reports for up to a year.
Subscriptions and purchases
Apple or Google processes payments for Pawbop Pro and credit packs. Pawbop uses RevenueCat to verify subscriptions and purchases. RevenueCat may process an anonymous app user identifier, purchase and subscription status, and device and diagnostic information needed to provide that service. Pawbop Settings shows this identifier as your User ID so you can choose to share it with support. Offer codes are entered in Apple’s redemption sheet or on Google Play’s redeem page; Pawbop does not read or send the code. aqualley does not receive your payment-card details.
Optional usage analytics
When usage analytics is on in Pawbop Settings, the app sends limited events to PostHog Cloud in the United States. Events include a random Pawbop-specific identifier, a session identifier, the app version and build, whether the device is one of our own test devices, and actions such as opening the app for the first time, choosing a pet type, a template or a photo, your choice on the AI photo agreement, starting, finishing, saving, sharing, deleting or reporting a video and whether it failed, viewing plans or packs, and the outcome of a purchase, restore or redeem attempt. They never contain your photos, videos, lines, payment details or contact details. PostHog derives your approximate country from the IP address of each request and stores that IP address alongside the event; Pawbop does not read device location, and we use country only for aggregate reporting. Advertising tracking and session replay are disabled.
Usage analytics is on by default and you can turn it off in Settings at any time. This stops further collection, discards unsent events and resets the local analytics identifier; it does not remove events PostHog has already received. See PostHog’s privacy policy for that service.
How you found Pawbop
To learn which of our videos, links and ads bring people to Pawbop, the app records once how it was installed: whether it came from an Apple Search Ads campaign (Apple tells the app through its AdServices service, without tracking you across apps), or, on Android, the campaign name in one of our links, and, if you choose to answer, where you heard about Pawbop. These values are added to the usage analytics events and stored with your anonymous app user ID at RevenueCat, so we can see downloads, revenue and retention by source in aggregate. They are not sent when usage analytics is off. Our links at go.aqualley.net count taps per campaign, device type and country, and store no IP address or identifier.
Support emails
“Report a bug” opens an email to info@aqualley.net filled in with your User ID, app version and build, device model, iOS or Android version, locale and store country. Nothing is sent unless you send it.
Children
Pawbop is not directed to children under 13, and we do not knowingly collect personal information from children through the app.
Changes and contact
We may update this policy as Pawbop changes. The current version will be posted on this page. For privacy questions or requests, contact info@aqualley.net. To have the records linked to your User ID deleted, email us the User ID shown in Pawbop Settings; we delete aqualley’s gateway records for it within 30 days. Purchase records kept by Apple, Google and RevenueCat follow their own policies.