Pawbop
Support
Help with videos, purchases, codes and privacy in Pawbop.
Contact
Email info@aqualley.net. The easiest way is Settings › Report a bug in Pawbop, which fills in your User ID, app version and device. Please describe what happened; we will not ask for your photos.
A video failed
A failed video is returned to your balance automatically, and you can try again with the same or another photo. If a video you were charged for did not come back, email us with your User ID.
My pet looks different
AI videos vary. Each finished video can be redone once for free from its result screen. A clear, well-lit photo with your pet’s whole face and no people in view works best.
Pawbop Pro, packs and codes
To restore a subscription or pack, open Settings › Restore purchases. To use an offer code, open Settings › Redeem code. Apple manages billing and cancellation in your App Store account; you can also manage or cancel an Apple subscription using Apple’s instructions.
AI photo processing and your videos
You can read or withdraw your agreement to send photos to our AI partners in Settings › AI photo processing. Videos stay in Pawbop’s library on your iPhone until you delete them; save or share a video from its result screen.